Dg99 Privacy Policy — Your Data Is Completely Safe

1. Introduction

Dg99 (https://dg99.bio) takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect when you use our website, mobile app, or other services, how we use it, and how we keep it secure.

By registering with dg99 or using our services, you agree to this Privacy Policy. Please read it in full before using our services.

This Privacy Policy is part of our Terms & Conditions Both documents apply together. In the event of any conflict, this Privacy Policy shall take precedence on matters of data protection.

2. What Information We Collect

Dg99 may collect the following types of information to provide our services and manage your account:

We only collect information that is directly necessary to operate our services. We do not collect data beyond what is needed.

3. How Information Is Used

The information we collect is used for the following purposes:

• Account Management: Verifying your registration, ensuring login security, and managing your account settings.
• Financial Transactions: Accepting deposits, processing withdrawals, and maintaining transaction records.
• Service Improvement: Analyzing your usage patterns to enhance the platform experience.
• Security & Fraud Prevention: Detecting unusual activity and keeping your account secure.
• Legal Obligations: Meeting regulatory requirements and complying with AML (Anti-Money Laundering) rules.
• Customer Support: Resolving your questions, complaints, and issues.
• Promotional Communications: Sending information about bonuses, offers, and new games (you can opt out at any time).
• Responsible Gaming: Identifying unusual gaming patterns and providing assistance where needed.

4. Who Information Is Shared With

Dg99 never sells or leases your personal information. However, data may be shared in the following limited circumstances:

• Payment Processor: Only the necessary information is shared with mobile banking partners such as bKash, Nagad, and Rocket solely to process transactions.
• Identity Verification Service: Limited data may be shared with licensed verification providers for KYC purposes.
• Legal Authorities: Information may be disclosed to relevant authorities in response to court orders, government investigations, or other legal requirements.
• Technology Service Provider: Third-party providers are used for server hosting and cloud services, and are bound by strict confidentiality agreements.
• Anti-Fraud System: Only limited data is processed by the automated systems used for fraud prevention.

All third parties listed above are contractually bound to comply with our privacy standards and may not use your data for their own purposes.

5. Security Measures

Dg99 uses industry-leading technology to protect your data:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification is required for account login and withdrawals.
• Encrypted Database: All stored sensitive data is kept in encrypted form.
• Firewall Protection: Advanced firewall and DDoS protection are actively in place.
• Regular Security Audits: Our systems are regularly audited by independent third-party experts.
• Automatic session expiry: Sessions automatically expire after a period of inactivity.
• Data Backup: Your data is regularly backed up to secure servers.

6. Cookie Policy

Dg99 uses cookies on its website. Cookies are small text files stored in your browser that help us improve the quality of our services.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some services to not function properly.

7. Your Rights

As a dg99 member, you have the following rights over your personal data:

To exercise any of the above rights, please contact our support team. We typically respond within 30 days.

8. Data Retention Period

How long we retain your data depends on the type of information and applicable legal requirements:

• Account Information: For the full duration your account is active and for up to 5 years after closure.
• Transaction records: Retained for 5–7 years in accordance with legal obligations.
• Contact records: Support and complaint records are retained for 3 years.
• Gaming Logs: Retained for 2 years for security and dispute resolution purposes.
• Marketing Profile: Consent withdrawal results in immediate deletion.

At the end of the retention period, data is securely deleted or anonymized. Some data may need to be retained longer due to legal obligations.

9. Third-Party Links & Services

Dg99 integrates certain third-party services into its platform. These services have their own privacy policies, which are outside our control:

• Payment Gateway: bKash, Nagad, and Rocket each have their own privacy policies that apply.
• Analytics Tools: Anonymized data is used to analyze user behavior.
• Live chat software: Support chat data is stored for a limited period.

10. Protection of Minors

Dg99 strictly does not collect or process any information from individuals under 18. Our Privacy Policy is clear on this:

• Age is verified at registration. No one under 18 may open an account.
• Any minor's data collected inadvertently will be deleted immediately.
• If parents have concerns, they can report them by contacting our support team.

11. Policy Changes

Dg99 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified by SMS or email to your registered mobile number for any important changes.
• Continued use of the service after changes constitutes acceptance of the updated policy.

We aim to provide at least 7 days' notice before making significant changes. Please visit this page regularly to stay informed of any updates.

12. Contact

Contact us for any privacy-related questions, requests, or complaints:

You can also reach our privacy team directly via the support chat. We treat every request with the utmost care.