Dg99 Terms & Conditions — Read Before You Play

1. Introduction

Dg99 (https://dg99.bio) is an internationally licensed online gaming and betting platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between you and dg99. By accessing or using our website, mobile app, or any of our services, you are deemed to have accepted these Terms.

By registering or logging in to dg99, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these Terms, please refrain from using our platform.

Dg99 reserves the right to update these Terms and Conditions at any time. When changes occur, a notice will be posted on the website and the "Last Updated" date will be revised. Continued use of the platform after any changes constitutes acceptance of the updated Terms.

2. Account Rules

The following rules apply to opening and managing an account on dg99:

• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• You must provide accurate and truthful information at registration — submitting false details may result in account suspension.
• Keep your account password secure. You must not allow anyone else to access your account.
• Transferring or selling your account to a third party is strictly prohibited.
• Withdrawals may be restricted if KYC (Know Your Customer) verification has not been completed.
• If you forget your account login credentials, you must recover them through the designated recovery process.
• If suspicious activity is detected, your account may be temporarily suspended.

3. Age Restriction

Dg99 has a strict policy against underage gaming. You must be at least 18 years old to create an account and play on this platform.

• No one under the age of 18 may register. Doing so will result in account cancellation and forfeiture of any deposited funds.
• During verification, you may be required to submit a National ID card or passport as proof of age.
• Parents and guardians are advised to use parental control software to prevent minors from accessing gaming platforms.
• Dg99 reserves the right to verify a user's age at any time if there is any doubt about whether they meet the minimum age requirement.

4. Payments & Withdrawals

The following rules apply to all financial transactions on dg99:

• The minimum deposit amount is BDT 100 and the minimum withdrawal is BDT 500.
• Transactions must be made through approved mobile banking methods, including bKash, Nagad, and Rocket.
• Withdrawal requests are typically processed within 5–15 minutes, though delays may occur if verification has not been completed.
• Withdrawals can only be made to the mobile number registered on the account.
• Withdrawals to third-party accounts are strictly prohibited.
• A maximum withdrawal limit applies within a given period. Please contact support for details.
• If a suspicious transaction is detected, additional documentation may be requested for verification.
• A record of every transaction can be viewed in your account dashboard.

5. Bonus Terms

All bonuses and promotional offers on dg99 are subject to specific terms. Please read the following carefully before claiming any bonus:

• The Welcome Bonus is available to new members one time only.
• To withdraw bonus funds, you must meet the specified wagering requirements (typically 20x–30x).
• Each bonus has its own expiry period — any unused bonus will be forfeited once it expires.
• Using bonuses to bet on certain games may be restricted or prohibited.
• Any attempt to claim bonuses using multiple accounts or false information will result in the bonus and any associated winnings being voided.
• Winnings from free spins can be withdrawn up to a specified maximum cap.
• Dg99 reserves the right to modify or cancel any bonus offer at any time.

6. Betting Rules

The following general rules apply to all betting activity on dg99:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is deemed void due to a system error or technical issue, the stake will be refunded.
• Dg99 is not liable for any disruptions to live betting caused by loss of internet connection.
• Any attempt to place bets through fraudulent means — such as using bots or hacking — will result in immediate account termination upon detection.
• The maximum bet amount may vary depending on the specific game or event.
• Dg99 reserves the right to investigate any unusual or suspicious betting patterns detected on the platform.

7. Prohibited Activities

The following activities are strictly prohibited on dg99:

• Money laundering or using funds obtained from illegal sources.
• Using bots, scripts, or automation software to play games.
• Cheating or colluding with other players.
• Using multiple accounts to take advantage of bonus offers.
• Attempting to exploit system or software vulnerabilities.
• Threatening or harassing other members.
• Operating an account under a false identity.

8. Privacy

Protecting your personal information is our highest priority. dg99 never sells your data to third parties.

• Information provided at registration is used solely for account management and verification purposes.
• Financial information is kept secure with SSL encryption.
• Our Detailed Privacy Policy Here You can read it.
• We are transparent about our use of cookies — our Cookie Policy is published separately.

9. Responsible Gaming

Dg99 is committed to promoting responsible gaming. We want you to enjoy gaming for fun — not let it become an addiction.

• You can set daily, weekly, or monthly deposit limits at any time.
• If needed, you have the option to self-exclude or temporarily suspend your account.
• If you notice signs of a gaming addiction, please seek professional help.
• Our Responsible Gaming You will find detailed instructions on the page.

10. Account Closure

You may request to close your account at any time. dg99 may also close an account under the following circumstances:

• Violation of any provision of these Terms and Conditions.
• If fraud or money laundering is suspected.
• Registering with false information.
• If the account holder is confirmed to be underage.
• Extended inactivity (typically 12 months).

Any remaining balance is generally refunded before an account is closed; however, balances may be forfeited in cases of rule violations.

11. Changes Policy

Dg99 reserves the right to modify these Terms and Conditions at any time. When changes are made:

• A notice will be displayed in a prominently visible location on the website.
• Registered users will be notified via email or in-app notifications.
• The updated terms will take effect from the date of the change.
• If you do not agree to the updated Terms, you will have the option to close your account.

12. Contact

If you have any questions or complaints regarding these Terms and Conditions, please contact our support team:

• Live Chat: Bengali support available 24/7
• Email: [email protected]
• Average response time: 2 minutes (Live Chat), 24 hours (Email)

Our support team is always here for you. Do not hesitate to reach out whenever you need help.